0. PURPOSE
These General Conditions regulate the acquisition of products and
services offered on the website www.medycaf.com, owned by ANGELES
MARIA HERNANDEZ SANCHEZ (hereinafter, MEDYCAF).
The acquisition of any of the products and services implies acceptance
full and without reservation of each and every one of the General Conditions indicated,
without prejudice to the acceptance of the Particular Conditions that may be of
application when purchasing certain products and services.
These General Conditions may be modified without prior notification, therefore,
It is advisable to carefully read its content before proceeding to purchase
any of the products and services offered.

 

1. IDENTIFICATION
MEDYCAF, in compliance with Law 34/2002, of July 11, on Services of the
Information Society and Electronic Commerce, informs you that:
• Its corporate name is: ANGELES MARIA HERNANDEZ SANCHEZ.
• Its commercial name is: MEDYCAF.
• Its CIF is: 45079971V.
• Its registered office is at: MINIMUM INVASION SURGERY CENTER
JESUS USON DPCHO 1 BUSINESS AREA CTRA NAC. 521 KM
41,8-1071 – 10004 CACERES – CÁCERES (SPAIN).
• Other public records in which the entity appears:
– Registration of intellectual property.
– Spanish office of the patents and brand.

 

2. COMMUNICATIONS
To communicate with us, we put at your disposal different means of
contact that we detail below:
• Phone: 682785490.
• Email: info@medycaf.com.

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• Postal address: MINIMA INVASION JESUS SURGERY CENTER
USON DESP 1 AREA EMPRESARIAL CRTA NAC 521, KM 41.8-1071. C.P.
10004. CÁCERES.
All notifications and communications between users and MEDYCAF are
will be considered effective, for all purposes, when they are carried out through any
medium of those detailed above.

 

3. PRODUCTS AND SERVICES
The products and services offered, together with the main characteristics of the
themselves and their price appear on the screen.
MEDYCAF reserves the right to decide, at any time, the products and / or
services offered to Clients. In this way, MEDYCAF will be able, at any
moment, add new products and / or services to those currently offered.
Likewise, MEDYCAF reserves the right to withdraw or stop offering, in any
moment, and without prior notice, any of the products and services offered.
All without prejudice to the acquisition of any of the products and services
It can only be done through the subscription or registration of the USER, granting by
MEDYCAF gives the interested party a username and password, which
they will personally identify and enable you to access the products and
services.
Once inside www.medycaf.com, and to access the contracting of the different
products and services, the User must follow all the instructions indicated in the
purchase process, which will imply the reading and acceptance of all conditions
general and particular posted at www.medycaf.com.

 

4. AVAILABILITY AND SUBSTITUTIONS
PRODUCTS
MEDYCAF aims to guarantee the availability of all products that are
advertised through www.medycaf.com. However, in the event that any
requested product is not available or if it has been sold out, you will be
inform the customer that the order is not available through a phone call
or by email as soon as possible.

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If the product is not available, and having been informed of it, the
consumer, MEDYCAF may supply a product with similar characteristics without
price increase, in which case, the consumer may accept or reject it
exercising their right of withdrawal and termination of the contract.
In case of unavailability of all or part of the order, and the rejection of the
replacement products by the customer, the refund previously paid, will be made
by the same method by which the purchase was made; Credit or debit card,
transfer….
If MEDYCAF is unreasonably late in returning the amounts
paid, the consumer may claim double the amount owed.
SERVICES
For the provision of services, MEDYCAF will give access in the following way:
through username and password ..
MEDYCAF is not responsible for any damages that may occur to
Said USER as a result of failures or disconnections in the networks of
telecommunications and that cause suspension, cancellation or interruption of the
www.medycaf.com service during the provision of the same.

 

5. PURCHASE AND / OR CONTRACTING PROCESS
To make any purchase at www.medycaf.com, the customer must be
adult.
In addition, it will be necessary for the client to register at www.medycaf.com through a
data collection form in which the information is provided to MEDYCAF
necessary for recruitment; data that in any case will be truthful, accurate and
details about their identity and that the client must expressly consent by
the acceptance of the privacy policy of MEDYCAF.
The steps to follow to make the purchase are:
1. User registration.
2. Choose product and / or service.
3. Proceed to the payment gateway.

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4. Finish order.
The contract for the purchase of products and / or services will be filed in the treatments
correspondents of the person responsible for them in the storage devices
timely respecting the security measures.
It is also recommended that the client print and / or keep a copy on medium
duration of the conditions of sale when placing your order, as well as the
receipt of receipt sent by MEDYCAF by email.

 

BILLING
Along with your order, you will receive the corresponding invoice.
To this end, the client consents that said invoice be sent to him in electronic format.
The client will therefore receive it by email. You can, at any
At this time, revoke this consent by sending an email indicating the
revocation to info@medicaf.com to receive the paper invoice.

 

6. DURATION, RENEWAL AND CANCELLATION OF
CONTRACT
DURATION
If we refer to products, no contract will be made.
Regarding services (software license), the duration of the contract will be from 1 to 5
years.
RENEWAL
The renewal of the software license agreement will be carried out automatically if the
Client does not communicate otherwise.
CANCELLATION
The cancellation of the service will be made, communicating to the company, with a month of
advance. The company will charge the expenses related to the transfer and training, among others,
that may have been generated by the installation of the software.

 

7. DELIVERY
PRODUCTS

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The order will be delivered to the address designated by the customer at the time of
contracting according to the chosen modality.
The scope of delivery includes the following areas: Peninsula, Balearic Islands, Islands
Canary Islands, as well as internationally.
SERVICES
The provision of the service will be carried out as follows:
Once the budget is accepted and the agreed payment is made, access is received
automatically.
FORMS AND DELIVERY TIMES
1. by package:
The maximum delivery time is 7 days.
(As long as being aware that, depending on the destination where the
product, if it is far from Spain, it may take more days to arrive by
obvious reasons).
In the case of software licenses (services), access will be made
automatically.

 

8. PRICES, EXPENSES AND TAXES
The prices of the products and services that are collected in www.medycaf.com will come
expressed in Euros unless otherwise stated and will be guaranteed during the
validity time thereof, except printing error and whatever the destination of the
order.
PRODUCTS
The final prices of all products, (and where appropriate, the final prices per unit
measure, when required) along with its characteristics, offers, discounts,
etc., are reflected in each of the articles that appear in the catalog of
www.medycaf.com.
• The products do not have VAT included.
• The VAT rate is 21%.

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• Shipping costs: Depending on the destination (mainly outside of
Spain), the price of shipping costs may vary. (it is advisable to
contact MEDYCAF to request information).
Product prices may vary at any time. In this case, the
price to be applied will be the one in force on the date the order is placed. Any
mode, the final cost will be communicated to the customer in the electronic purchase process
before it formalizes its acceptance.
SERVICES
The final prices of all services, together with their characteristics, offers,
discounts, etc. are reflected in each of the services offered in
www.medycaf.com.
• The services do not have VAT included.
• The VAT rate is 21%.
The prices of the services may vary at any time. In this case, the
price to be applied will be the one in force on the date the order is placed. Any
mode, the final cost will be communicated to the customer in the electronic purchase process
before it formalizes its acceptance.

SERVICES
The final prices of all services, together with their characteristics, offers,
discounts, etc. are reflected in each of the services offered in
www.medycaf.com.
• The services do not have VAT included.
• The VAT rate is 21%.
The prices of the services may vary at any time. In this case, the
price to be applied will be the one in force on the date the order is placed. Any
mode, the final cost will be communicated to the customer in the electronic purchase process
before it formalizes its acceptance.

 

9. METHODS OF PAYMENT
We make these forms of payment available to you:
to. By credit or debit card
You can make the payment immediately through the secure payment gateway
SSL of our Bank. If it is necessary to make any return or
cancellation of the order, the amount will be refunded through the same card
payment.
b. By Bank transfer
By cash deposit or bank transfer in favor of:
Entity: *.
Account number: .
Must indicate at the time of transfer the customer’s name

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and order number.
c. By direct debit
Must indicate on the order confirmation sheet your account number
current in which the order must be charged.
In case of having to make money refunds, the amount will be paid
directly to your account.
d. PayPal
The payment of the order will be authorized through PayPal, but no withdrawal will be made.
money until PayPal verifies that it is correct. For this, it will be essential
have a PayPal account.
OBSERVATIONS
* For bank transfer, customers will have to contact
MEDYCAF so that it provides the account number to make the payment.

 

10. RETURN AND WITHDRAWAL POLICY
According to the regulations, the consumer and user will have the right to WITHDRAW the
contract for a maximum period of 14 calendar days without the need to indicate the
reason and without incurring any cost, except those provided for in art. 107.2 and 108 of the
RD1 / 2007, of November 16, by which the referred text of the Law is approved
General for the Defense of Consumers and Users.
This right of withdrawal is not applicable, among others, to:
• Provision of services already executed or started.
• Contracts for the supply of goods whose price is subject to fluctuations in
financial market coefficients that the entrepreneur cannot control.
• The supply contracts for products made in accordance with the
specifications of the consumer and user or, clearly personalized, or that for
their nature cannot be returned or can deteriorate or expire quickly.
• Provision of sealed goods that cannot be returned for health reasons
or hygiene.
PRODUCTS

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The client will have a maximum period of 14 calendar days from the day of the
receipt of the requested good or product to inform MEDYCAF of its desire to
withdraw from the contract.
The withdrawal implies that MEDYCAF will proceed to refund the amount and
paid by the client within a maximum period of 14 calendar days, following the same
procedure chosen by the customer for payment (provided that the product purchased
is not within the exceptions indicated above).
During this period, the consumer will inform the employer of his decision to withdraw
of the contract by filling out the form at the end of this
document and sending it to the MEDYCAF email address.
MEDYCAF will communicate to the consumer in a durable medium an acknowledgment of receipt of
said withdrawal.
To proceed with the return of a product it is essential that it be
find in perfect condition and with its corresponding original packaging, with all
its accessories and without having been used.
Once we receive your request we will contact the customer to
tell you the details of the return.
The customer will bear the costs of returning the goods.
SERVICES
The term to withdraw from the service provision contract is 14 calendar days
from the day of the conclusion of the contract, the user must inform
of MEDYCAF your desire to exercise this right, which you can do by filling out the
form found at the end of this document.
The exercise of the right of withdrawal results in the suspension of the service.
MEDYCAF will communicate to the consumer in a durable medium an acknowledgment of receipt of
said withdrawal.
The withdrawal implies that MEDYCAF will proceed to refund the amount and
paid by the client within a maximum period of 14 calendar days, following the same

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procedure chosen by the client for their subscription (provided that the contracted service
is not within the exceptions indicated above).
Once we receive your request we will contact the customer to
tell you the details of the return.

 

11. WARRANTY
Products purchased through www.medycaf.com have a period of
2 warranty from the time of purchase, covering possible defects in
manufacture of the product, as well as any breakdown produced during said period.
In case the client has to make use of the guarantee of the products
purchased, you should contact the manufacturer. (More information in the
product).
Consumable products, deficiencies caused are excluded from the guarantees.
due to improper use or manipulation, connection to the electrical network different from that indicated,
incorrect installation or defects derived from any external cause.
In products of a durable nature, the consumer will have the right to an adequate
technical service and the existence of spare parts for a minimum of 5 years from the
date on which the product ceases to be manufactured, without the price of
spare parts when applied in repairs.
To avoid problems with the installation or handling of the purchased product, be sure
having followed the installation and operating instructions contained in the
user manuals.
If even so, the purchased product does not work correctly, you should contact
immediately with the manufacturer’s customer service and technical assistance, or
in your case of the representative or distributor.
Usually the technical services will require that you provide the following information:
• Invoice number.
• Identification of the specific model.
• Serial number.

 

12. LIABILITY AND EXEMPTION OF
RESPONSIBILITY

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The consumer and user have the right to repair the product, to replace it, to
the reduction of the price or the termination of the contract, as established in Chapter II
Tit. IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in accordance with the contract, the consumer may choose between
repair or replacement of the product, both being free to the consumer, the
which will be carried out in a reasonable period of time depending on the nature
of the products and the purpose for which they were intended.
If the repair is completed and the product is delivered, it remains non-compliant
contract, the consumer may demand its replacement, the price reduction or the resolution
of the contract.
MEDYCAF may suspend, withdraw or partially or totally cancel the services
subject to recruitment at any time and without prior notice. The
previous provision will not affect those services that are reserved for users
registered or that are the object of previous contracting and that will be governed by their
Specific conditions.
EXTENSION OF INFORMATION
MEDYCAF is not responsible for the misuse of products and / or services
acquired or contracted.

 

13. CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with MEDYCAF, the client must
go to the customer service department through the email address
email info@medycaf.com.
According to the EU Online Consumer Dispute Resolution and in accordance with the
Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission
provides all consumers with an online dispute resolution platform that
It is available at the following link: http://ec.europa.eu/consumers/odr/.

 

14. APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.